A family eager for a “dream” vacation is posted on Airbnb
One family saw the price of their dream vacation ‘gazumped’ – when the new owners of the property paid them off for an additional £ 650.
Shelley and James Keeble booked a Cornwall vacation a year in advance for the summer break with their son Myles.
The family booked a property on St Ives seafront and secured it for £ 1,638 for a week through Airbnb.
And the Keebles were eagerly awaiting their stay until plans were compromised by a change of ownership earlier this month.
Fortunately, however, they were told that new owners would be in touch, as they had agreed to honor all reservations.
The family said the days were passing and there was no word on the reservation so with only a few weeks to go they reached out to the owners.
But they soon found out there would be an astronomical increase of £ 650 to stay in the property.
The family say they were then told to pay the 40 percent increase – or the vacation would be sold to someone else as the new owners wouldn’t honor previous bookings at the previous price.
The family from Nantwich, Cheshire visited St Ives in 2020 and “fell in love” with the place – and were deeply upset.
It has been a week of devastation, ”said Shelley, 48. “What they have done is just horrible. We couldn’t tell Myles. Do you remember turning ten when you saw where you are going to stay and how exciting it was? How do you tell a ten-year-old that you don’t have a vacation? “
The family were assured, after learning that the previous owner had sold, that their reservation was still intact.
The previous owner explained that Airbnb couldn’t exchange booking contracts, so Shelley and James would receive a full refund and the new owners would be in contact to reorganize.
But after days of silence, James decided to investigate.
“We hadn’t heard anything, so James is starting to try to find out who the new owners are,” said Shelley. “He emailed them, and they were like, ‘well yeah if you want a vacation you can go online, we have a reservation system. “”
But when James went online, he saw that the chalet had already been reposted for the exact same dates.
Assistant practitioner Shelley added, “When I came back to see the ad, I felt sick.
“James tried to tell them that we had booked this vacation since last year.
“But they said,” It’s not our fault that the owner canceled your reservation and what their terms and rates were a year ago is irrelevant.
When asked to explain the steep price increase, Shelley said they were told the new owners are “upgrading the cottage to bring it up to the level of properties they already own.”
“These people are not disclosing the impact this has on families,” she said.
“We were lucky not to be put on leave, but how many people suffered loss of income? By what right can we change a holiday like this?
“If I had gone looking for a vacation in May for £ 2,275 I would have paid for it. But why would I pay it now when I paid last year to avoid these fees?
“We booked it last September to be notified – knowing we are leaving.”
Luckily, after sharing their woes online, the family was granted alternative leave for the same period.
“A lady showed up in private and offered us her cabin,” said Shelley.
“She’s just adorable. I think the one we have now is better.
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