Airbnb CEO says all listings and hosts will be verified by December 2020 – WSVN 7News | Miami News, Weather, Sports
(CNN) – Amid growing concerns about its rental listings platform, Airbnb CEO Brian Chesky said the company will start checking all hosts and listings on its platform.
The news comes after a Vice-investigation, published last Thursday, uncovered a “nationwide deception network” where a person or organization may have exploited Airbnb’s policies through bogus ads and reviews that were undetected by the company.
Also last Thursday, five people were shot dead during a Halloween party organized in an Airbnb rental in Orinda, California which specifically prohibited parties. The party was announced on social media and brought together more than 100 people.
In response to Orinda’s shooting on Saturday, Chesky announced on Twitter that the company would ban “party houses” and shared several measures the company would take to tackle unauthorized parties and eliminate “hostile conduct by hosts. and guests ”.
At New York Times DealBook Conference wednesday and in an email to staff members, Chesky went further, announcing tougher measures and more details on how the company will restore confidence in its platform to apparently fight both scams and house parties.
Airbnb will begin verifying the 7 million listings on its platform, with the goal of reviewing every listing and every host by December 15, 2020. The verification process will seek to verify the accuracy of the photos, addresses and listing details as well as inspecting quality standards such as cleanliness, safety and basic home amenities.
The effort will involve “essentially a combination of business and community,” Chesky said on stage.
“So we’re going to use technology, we’re going to use guests, we’re basically going to get a trust score, but we’re going to make sure that we can support every ad, every host. . “
While many platforms outsource content review work, an Airbnb spokesperson said the review team will be internal.
Chesky also said that Airbnb will launch a “customer guarantee” on December 15, 2019 for those who arrive at ads that do not match their descriptions on the platform, as well as create a 24-hour “neighbor phone support”. 24/7 with in-house people who are “trained by police chiefs” to handle complaints in a timely manner. Chesky first teased the concept of creating a rapid response team on Saturday.
In the email to staff members, Chesky said the company hired law enforcement veterans to help with the hotline’s training program and protocols, including the former Philadelphia Police Chief. and Washington, DC. Its launch is expected by the end of this year.
Chesky reiterated that the company will conduct additional reviews of high-risk reservations. As an example, Chesky told the conference that a high-risk booking would be a single person booking a 10-room house in the city they live in for one night.
It is not known how many people the company will need to hire to keep the new promises. Chesky called the measures “a significant investment.”
“Many of us in this industry over the past 10 years have moved from a hands-off model… to realizing that it’s not really enough, that we need to take more responsibility for the elements of our business. platform, ”Chesky said. “I think it has been a gradual transition, perhaps too gradual, for our industry. “
Chesky said the updates did not impact the company’s plans go public in 2020.
“We are investing for the long term,” said Chesky. “At the end of the day, we’re in the realm of trust, so we need to make these investments to protect our users. “
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