Airbnb is rolling out massive changes and upgrades for users

In anticipation of an expected – and pronounced – rebound in travel as the coronavirus declines in parts of the world, Airbnb (NASDAQ: ABNB) has made a series of changes to its services. The company announced Monday that it is making more than 100 changes, many of them on a small scale, to the way it interacts with hosts and guests.

Changes highlighted by Airbnb in its announcement include a significant increase in flexible search; users looking to book accommodation can now opt to search with flexible dates, settings and destinations.

Image source: Getty Images.

Behind the scenes, the company said it was doubling its number of support agents in order to raise its level of customer service. It will also significantly expand language coverage, with support available in 42 languages ​​(previous tally: 11). These services will be accessible through a redesigned Help Center, through which Guests and Hosts can find help.

Most of Airbnb’s improvements come from upgrades. Among the many is what the company promises to be a faster and simpler checkout process for customers, an easily available “arrival guide” for customers with all the practical information they will need to get started. their stay, and an integration web hub for guests. .

While the expected rebound in the travel industry is certainly an inspiration for these changes, Airbnb said its main motivation is a long-term shift in travel trends.

“The boundaries between travel, live and work are blurring and we are improving our service to make it easier for people to integrate travel into their lives and for more people to become hosts,” said CEO Brian Chesky in a communicated.

On Monday, Airbnb essentially negotiated in concert with the S&P 500 index, rising slightly to close 0.9% higher.

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