Airbnb sends inspectors to thousands of properties for new ‘Plus’ program

San Francisco

Airbnb sends inspectors to assess thousands of properties listed on its home rental service to reassure travelers that they are booking great accommodations.

The Plus program, unveiled on Thursday, aims to appeal to travelers who are unsure whether they can trust the current rating system drawn from reviews posted by past customers. The misleading images pulled by Airbnb’s rating system have become a big enough problem to spawn a website devoted to horror stories ranging from an overcrowded and dirty “hippie commune” in Pasadena, California, to vacations in Paris wasted in a musty, bug-infested apartment. .

“You realize over time that you have to take on more responsibility for your platform, you have to be active, you have to be judgmental,” Airbnb CEO Brian Chesky said in an interview with The Associated Press.

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