Arrivedo launches Routes feature to enable hotels to offer guests a better customer experience

Lima, Peru – Arrivedo, a content platform that collects recommendations and things to do around hotels, announces the launch of a new Routes feature for Arrivedo neighborhood guides with the aim of giving hotels the opportunity to provide a better customer experience as part of the hotel website.

Arrivedo aims to give hotels the ability to compete with Airbnb by offering guests more organized experiences at a quarter the cost of traditional competitors. They do this by elevating and digitizing the hotel’s local tips and recommendations with a fully customizable neighborhood guide available to guests. This provides guests with an unforgettable experience in their target destination with recommendations on restaurants, bars, etc., while highlighting restaurants and other hotel services to increase incidental income. And with the Itineraries feature, hotels can offer guests their own self-guided hiking route in the destination of their choice.

The team has just released its API and White Label solutions which The Portobello Hotel in London and Makati Diamond luxury residences adopted. DoubleTree (Lima and Paracas), The Lot Boutique Hotel and Calima Boutique Hotel in Lima also recently purchased White Label Solution services from Arrivedo.

Now, the launch of the Enhanced Travel Routes feature allows customers to fully customize the effort, time and budget of their recommended hiking routes, giving them the flexibility to choose their own experience. Using Arrivedo’s Content Management System (CMS), hotels can create their own in-house recommendations or curate unlimited content through the Arrivedo community of over 3,000 travel writers. With Arrivedo, hotels are able to provide personalized information to maximize the customer experience in their destination.

Millennials, who generally prefer the roommate experience more than previous generations, are set to become the main consumers of the hospitality industry in the coming years. More than ever, hotels must be able to offer the best customer experience for this experience-oriented generation. Arrivedo’s Neighborhood Guides feature gives them this capability in an efficient and easy-to-use app.

“Hoteliers are not yet positioned as great hosts. Airbnb only has one guest a day, while we hoteliers can have 400 a day. We need to be well equipped to be great. local hosts “, states Alonso Franco, founder and CEO of Arrivedo, who previously co-founded a hotel business. “We use the knowledge of local hotel staff, who know the area best. Then, we show you routes with things like favorite architectural sites – things you won’t find in a simple search.”

Travelers crave unique experiences and activities more than ever, even prioritizing low prices. Until now, hotels have not been able to communicate their suggestions and know-how to customers other than with brochures at the reception. Arrivedo enables hotels to provide quick and personalized recommendations to customers in an efficient and streamlined manner.

About Arrivedo

Arrivedo, the first online platform with curated content of things to do around hotels, enables high profile hotels, such as Kimpton Hotels, Virgin Hotel Chicago, West House in New York (only three of the 850 hotels working with Arrivedo), to organize their own neighborhood guide. Hotels can now compete with Airbnb to increase traveler satisfaction and attract travelers looking for accommodation with a local experience. Arrivedo gives the floor to the hotels as local hosts for a pleasant welcome to the customers.

Hotels interested in using Arrivedo or wishing more information, can contact [email protected] where to go to to schedule a call with the Arrivedo team.

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