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London

Do identity-based shopping lists work?

On June 5, 2020, Courtney Ismain's phone kept buzzing. Alongside her sister Khalia Ismain and Terory Briscoe-Larebo, Courtney is co-founder of Jamii, a London-based independent marketplace and discount card that promotes black-owned brands…

Airbnb lost my booking then banned me

DEAR TRAVEL CAREER: I had the most heartbreaking experience with Airbnb. I recently had reservations at an apartment hotel in London. When I arrived, my host told me that I didn't have a reservation (despite having paid months before and…

Airbnb lost my booking then banned me

I ended up booking a hotel with my own funds, spending $1,875. I spoke with a Senior Airbnb Ambassador, who agreed to only refund $500 from the hotel and issue the rest as an Airbnb coupon.There were pretentious excuses with no real…