Chaos at Mallorca airport with Jet2 passengers stranded as plane misses take-off slot

Two friends were stranded at a holiday airport with no food or water after their flight home was delayed. Nyomi Loftus and Megan Sainsbury were due to return to Manchester from Palma de Mallorca airport on Saturday with Jet2 at 11.25pm, but the flight was suspended after they allegedly missed a take-off slot.

However, they were forced to seek their own accommodation for the night with a replacement flight scheduled 24 hours later. The couple claimed they even had to pay for their own taxi to get to a hotel for the night, reports the ManchesterEveningNews.

Nyomi, from Sale, Cheshire, claimed there were only 70 bottles of water to be shared among 380 passengers before hotel arrangements were made. She said: ‘The worst thing is that they called 30/40 passengers names and told them to go somewhere special so we could go to an adult only hotel.’

The 36-year-old added: “We had to pay for the hotel; families with babies were lying on the floor. The hotel ended up being a family hotel anyway – they could have gone. We were told there was a mix up with the luggage and they had miscounted.

“They had to unload it from a plane before moving it and then they lost the slot to fly as the staff needed to rest. No one was able to get details from anyone.”

Nyomi and Megan had to pay for a taxi to get to their hotel 40 minutes from the airport, which cost them €65. A replacement flight was not scheduled until 23:35 on Sunday June 19.

“There was a little girl sitting near us at the airport who was sick because she was crying so much,” Nyomi added. “People were just walking around trying to find out what was going on. It was an absolute uproar – it was a bit of a disaster.

“First food and drink was provided at the hotel at 7.30am – eight hours after our flight departed and 11 hours after we arrived at the airport.”

In a statement, a Jet2 spokesperson replied: “We would like to once again apologize to customers affected by this delay. Our teams have been working tirelessly to look after everyone, but unfortunately there was a shortage of accommodation in Mallorca yesterday (Saturday) evening.

“We immediately notified customers by text message that we would be refunding anyone who needed to book hotels separately and we did everything we could to take care of everyone. All remaining customers are being repatriated tonight.”

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