Family’s despair after luggage goes missing on Ryanair flight to Spanish island

A family say they were left without clothes or essentials after their five suitcases got lost on a flight from Manchester to Fuerteventura. Emma Hayward, 44, her husband, two young children and elderly mother on a holiday island in the Spanish Canaries from Manchester Airport with Ryanair on Saturday.

She claims the family had to pay €500 for new clothes, shoes and toiletries – and still have no idea where their bags are or when they might arrive. The Cheshire mum-of-two is now warning other holidaymakers to pack as many essentials as possible in their hand luggage, reports the Manchester Evening News.

Emma said: “We always mix up the luggage in our bags in case one of the suitcases goes missing, but we never expected them all to get lost. At check-in, because we had soft-sided suitcases, we were asked to put them on a treadmill in a separate area, which I have already done.

“Once we landed everyone seemed to disappear so we thought they might come out with special baggage. We waited and waited but nothing came.

“We had to keep going to Ryanair reps and eventually they gave us missing baggage forms to fill in. We were told our bags were still in Manchester and would be on the next flight. said it was only Tuesday and they said they would try to get them from another airport.”

Emma claimed she was kept in the dark when their bags would eventually arrive. She added: “I must have called Ryanair 30 times and they keep saying it’s Manchester airport’s fault. They said they had messaged the airport but that ‘they couldn’t reach them.’

She said other families staying at their hotel also reported missing luggage. Emma said: “Three other families in our hotel also lost their luggage. One of them has a young baby. I called Fuerteventura arrivals and asked if our luggage was on the Tuesday flight and they answered no.

“We are lucky to be able to go out and afford to buy new clothes. Some people wouldn’t have pocket money to spend.”

Emma said the trip was the family’s first vacation since 2019, but the first few days were marred by confusion surrounding their suitcases. She fumed: “I think our bags are just sitting somewhere at Manchester Airport, but who knows if we’ll get them back. I can’t believe Ryanair doesn’t have a phone number for them.”

Baggage handlers Swissport and Ryanair have been contacted for comment.

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