Historic Opera House Hotel Deploys Stayntouch PMS and Guest Kiosk with ID Scan

By Judy J. Beasley Last updated Nov 21, 2022

South BronxNew York-based hotel chose Stayntouch for its intuitive PMS interface, high-tech self-service technology, and world-class deployment and support

BETHESDA, MD., November 21, 2022 /PRNewswire/ — Keep in toucha global leader in cloud-based hotel management solutions and guest-centric technology, today announced a partnership with the Opera Hotela sophisticated boutique hotel located in the historic district Bronx Opera. The Opera House Hotel has chosen Stayntouch to provide its guests with its PMS mobile self-check-in kiosk and ID scanning solutions. South Bronx property.

Historic Opera House Hotel Deploys Stayntouch PMS and Guest Kiosk with ID Scan

Based in history Bronx Opera House, The Opera House Hotel was completely refurbished in 2013 to provide a unique experience for guests wishing to stay in the same venue that hosted theatrical performances of the legendary Harry Houdini, the Marx Brothers and John and Lionel Barrymore. Opera House Hotel chose Stayntouch for its easy-to-use, color-coded interface, automatic mobile and kiosk check-in options equipped with secure ID scanning, and comprehensive customer support.

Emilio Morales Jr.General Manager of Opera House Hotel, said: “Stayntouch’s mobile and kiosk self-check-in options were a central selling point, allowing us to completely redesign our onboarding process and provide guests with a fast and personalized digital check-in experience.Their ID scan feature has also helped to create a more streamlined and secure check-in process so that our customers have the option of bypassing reception altogether. PMS form is incredibly easy to use, giving us more flexibility in our hiring decisions while dramatically reducing the time it takes to bring new hires up to speed with technology. Most importantly, the service and support team Stayntouch support made it a point to work closely with us throughout the implementation and training to ensure that our entire team is equipped with the knowledge and know-how to successfully exploit the full capabilities of the systems.”

Priya RajamanVice President of Implementation and Support, responded, “We are delighted that Opera House Hotel has chosen Stayntouch to amplify the hospitality experience for its guests and build a bridge between its historic location and the modern and sophisticated guest experience it aims to deliver.We view our relationships with our guests as part of long-term strategic partnerships and are delighted that our flexible and intuitive PMS is helping Opera House Hotel deliver a service exceptional and a luxurious stay.”

About the Hotel de l’Opera

As a stylish destination among hotels in the Bronx, the goal of the Opera House Hotel is to make guests feel as important as the artists for whom the Opera House was built. The Opera House Hotel offers an unparalleled experience when traveling to New York Citywith impeccable service, spacious Bronx accommodationand an intriguing setting that brings history to life.

About Staytouch

Stayntouch provides a cloud-native, guest-centric hotel property management system (PMS) with a comprehensive library of over 1,100 integrations. Stayntouch’s cloud-native PMS enables independent hotels, hotel groups, and management companies to drive revenue, reduce costs, improve service, and engage their guests. In 2022, Stayntouch launched Stay Touch 2.0, a fully integrated technology suite including its cloud-native PMS and guest kiosk solution, a comprehensive channel management module, a seamless booking engine (Stayntouch Booking), a robust payment processing platform (Stayntouch Pay) and a powerful channel manager. Stayntouch 2.0 enables hotels to streamline their operations, maximize and diversify their revenue streams, and deliver an even more enhanced guest experience through innovation and the support of a trusted technology partner. Stayntouch is backed by a team of professionals with deep roots in the hospitality industry and is a trusted partner to industry-leading management companies including Sage Hospitality, HEI Hotels & Resorts and EOS Hospitality, innovative independent brands such as Village Hotels , Pod Hotels, and First Hotels, and iconic flagship properties such as the TWA Hotel, Showboat Hotel Atlantic City, and Zoku Amsterdam. For more information, visit www.stayntouch.com.