Irish branch of call center firm Telus returns to profit

The Irish arm of call center giant Telus, formerly known as Voxpro, returned to profit in 2920 as revenue remained flat.

Telus International Ireland recorded a pre-tax profit of €3.7 million in 2020, after recording a loss of €6.3 million the previous year. Revenues increased from €81.8 million to €80.8 million, with cost of sales increasing from €54.8 million to €51.2 million.

The shareholders’ deficit decreased by 35% in 2020 to 10.4 million euros to 6.7 million euros, as the number of employees fell by 5.9% to 1,973.

Vancouver-headquartered Telus acquired Voxpro from founders Dan and Linda Kiely in a deal valued at $150 million in two tranches, completing the takeover in late 2019 before renaming the company.

Founded above a pub in Cork in 1995, Voxpro provided customer experience, technical support and sales operations solutions to international clients including Google and Airbnb.

The Kielys left the company after Telus bought the remaining stake in Voxpro that it did not own in 2019. It originally acquired a 55% stake in the company in August 2016 for $58 million.

Dan and Linda Kiely have used some of the money they made from selling the business to support a number of Irish businesses including Talivest, Snack Farm, Abodoo, Republic of Work, Johnson Hana and Vudini , which Mr. Kiely co-founded.

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