Key workers rage after Blackpool weekend canceled and party business keeps their money

A party group has raged after an events business collapsed – meaning they’re out of pocket. Stag and Hen City went bankrupt, throwing Tracy Bates’ plans into chaos.

She and ten friends, from Staffordshire, were going to Blackpool for £99 each. She said: “We booked the weekend three years ago for my 50th, which was in 2020. We booked with Stag and Hen City because I had done my hen with them a few years ago and It was fantastic.They were a reputable company.

“At the time we were going into lockdown we had to reschedule it several times. We tried and tried to get a refund at that time but they didn’t. The week we were due to leave, I emailed the hotel in blackpool to see what the room situation was they called to say they hadn’t been paid by Stag and Hen City so they let the rooms leave.

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“The package also involved the Adonis Cabaret club, and when I contacted them they hadn’t been paid either. I went to the Stag and Hen office but no one was there. I messaged them on Facebook and they said they would find out.”

Tracy then received a text message from Stag and Hen City which read, “Unfortunately, we regret to inform you that your event will not be proceeding as planned. Please do not go to your event. She added: “There was no further information and nothing about a refund. I was so upset. The only way to communicate with them was through Facebook Messenger. If they had been upfront we could have had the time to organize something else.”

Tracy said: “My anxiety was through the roof. Most of us are carers and we’ve worked really hard during the pandemic. We just wanted to let go. I know Covid hit a lot of people, but the company should have just been upfront with us.”

A spokesman for the company said: “It is with deep regret that we have to accept that Stag and Hen City Ltd has gone into bankruptcy and ceased trading. Every effort has been made to keep the business viable and to fill all customer reservations, but the extremely difficult economic environment presented by the Covid pandemic, followed so quickly by the energy crisis, meant that the company faced multiple customer cancellations, an increase costs and restricted bank credit facilities. Insolvency was not an option we wanted, but a necessity placed on the business.

“We fully understand the frustration that many of our customers and creditors may feel as a result. We will contact all customers who have package bookings with the company and work with the company’s insurers to see what costs, if any , can be recovered regarding reservation cancellations.”

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