McColl’s has 40 Yodel packages worth £1,000 that are mine – but I can’t access them

The owner of a bike repair business says he found himself with a lot of angry customers after he was unable to ship £1,000 worth of equipment he had left for display at a McColl’s store. Martin Dallaghan took dozens of packages to one of the chain’s stores for dispatch earlier this month.

A member of staff accepted and scanned the packages, which contained cycling gear sold by Mr Dallaghan’s bike repair business, Never Mind the Bike Shop. However, when customers began to complain that they had not received the items they had ordered, Mr Dallaghan discovered that they had never left the store, according to a report from the Manchester Evening News.

Unfortunately, his delivery of the packages to the store coincided with the entry into administration of the company. Parcel, courier and delivery service Yodel highlighted the ‘unusual and unfortunate circumstances’ and said it was now speaking to McColl’s and Mr Dallaghan.

He said: “They showed me a room full of packages, including mine. I have a store of a lot of dollars sitting there. I’m stuck in limbo. I can’t do anything. and they won’t return them to Me. Some of my clients are going crazy and getting crazier. We are not a massive company – we only have five employees.

“It will affect our ratings and our position on eBay, but I cannot return this equipment because some equipment is quite expensive. It would be a big loss for us.”

PayPoint services at McColl’s stores across the UK were temporarily suspended earlier this month as the company fell into administration. However, a McColl’s spokesman claimed all issues had “now been ironed out” as supermarket giant Morrisons was in the process of buying up all of its stores, saving 16,000 jobs.

Mr Dallaghan said when he brought the parcels to the store in Broadstone Road, Reddish, Stockport, between May 4 and May 12, a member of staff told him they were still being accepted. But after receiving customer complaints, he was able to track the packages online and found, he said, they had “not budged an inch”.

When he visited McColl’s, he said a staff member confirmed his packages were still there, but he couldn’t retrieve them because they had already been scanned. He now fears it will be weeks before he can get his hands on the packages. “I feel like I’m going in circles,” he said. “I am passed from pillar to post. Nobody helps me.



Martin Dallaghan, owner of Never Mind the Bike Shop

“I understand they’re going through a tough time, but what was McColl’s management thinking that they wouldn’t stop accepting packages? It’s so frustrating because if they let them go I might take them to a store in up the street and send them from there. I’ve been using this store daily since 2007, but the relationship is now broken. I don’t want to go back there anymore. “

A McColl spokesperson said: “Following the fall of the business on May 9 and the subsequent sale to Morrisons, the entire McColl team has been focused on business continuity. One of the impacts of this transition was the temporary suspension of some services which meant customers might have had issues with parcel collection. These issues have now been fixed and we apologize for the inconvenience.”

A Yodel spokesperson said: “We regret the inconvenience caused by these unusual and unfortunate circumstances. Our team is in conversation with McColl’s and Mr Dallaghan to ensure the correct processes are followed and all packages are accounted for. and delivered in a timely manner.”

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