Spirit Airlines cancels nearly a quarter of flights due to unrest for six consecutive days
After Spirit Airlines canceled nearly a quarter of its flights on Saturday, the travel unrest continued for the sixth day in a row, bringing the total to around 2,000 cancellations this week.
According to FlightAware’s online flight tracker, as of 2:00 p.m., 170 flights (23%) have already been canceled and 91 more are delayed.
22% have remained positive since the start of the problem with over 60% of flights canceled on Tuesdays and Wednesdays.
Spirit CEO Ted Christie is optimistic that the airline will return to normalcy early next week, but admitted it was “a difficult week.”
Passengers will line up at the Spirit Airlines check-in counter at Orlando International Airport on day six when the airline cancels hundreds of flights.
About 2,000 flights have been canceled this week due to weather, understaffing, IT issues and passenger numbers.
Spirit Airlines believes it will resume normal service early next week
Meanwhile, potential passengers took to Twitter to ease their frustration and request a refund.
Twitter user Bren said: “@SpiritAirlines hey ummmmmmmu canceled my flight three times. What’s wrong ??????? ‘
Twitter user Taino Spartancus said: “@Spirit Airlines should be folded and called someday.” What am I being charged for something today when I am not on any of their flights! Calling them is a nightmare! Hold on forever. This kind of shit is unacceptable. “
“Cobey” tweeted: “@SpiritAirlines, I don’t know why you can’t provide good customer service and can’t reimburse me for a future flight that may be canceled. This flight for the last 4 days. Was canceled at 2am and left at 8am. It is not enough time. I have to make other arrangements. “
Spirit Airlines customers affected by cancellation used Twitter to scam airline and request refund
In a previous interview with reporters, Christie said the massive wave of cancellations was caused by a “complete storm” of operational issues such as staff shortages, IT problems, passenger numbers and bad weather.
“We couldn’t deal with it,” said Christie, who estimated the cancellation would likely have affected tens of thousands of spirits customers, according to CNBC.
To alleviate staff shortages, the company offers double payments to flight attendants who receive additional shifts, as well as accommodations and flights to affected guests so that they are “secured by the individual circumstances of each guest.” . We offer credits, refunds, hotel vouchers and meal vouchers. report.
But these coupons may not be enough.
Brenda Deleon told DailyMail.com that her family’s eight-day vacation in Puerto Rico must be extended by two days for the sake of their minds.
After receiving a cancellation notice on Tuesday night, Deleon tried to contact Spirit customer service but couldn’t speak to anyone.
“I called last night and it was put on hold for 42 minutes, but I thought it was closed. This morning I went to the airport to talk to someone, but the liquor stand was empty, ”she said. Noted.
Deleon was able to call the airline’s 1-800 line back on Wednesday and book his family’s flight on Friday at 2:50 a.m. However, the family still faced housing issues.
“Our AirBnb was booked tonight, so we looked for another home for $ 478.41 and a two-day car rental for $ 342.34,” she said.
‘[Spirit said] Due to soaring prices from other airlines, we will only reimburse half of non-optional travel costs. We have to wait for it. ”