Spirit Airlines cancels nearly a quarter of its flights as chaos continues for sixth consecutive day
Passengers are seething as travel chaos continues for the sixth day in a row after Spirit Airlines canceled nearly a quarter of its flights on Saturday, bringing the total to around 2,000 cancellations this week.
As of 2 p.m., 170 flights – 23% – have already been canceled and 91 more are delayed, according to FlightAware, an online flight tracker.
The 22% continue a positive development as the problem started with more than 60% of flights canceled on Tuesday and Wednesday.
Spirit CEO Ted Christie is confident the airline will be back on a regular schedule early next week, but admitted “it’s been a solid week.”
Passengers line up at the Spirit Airlines check-in counter at Orlando International Airport on the sixth day the airline canceled numerous flights
Around 2,000 flights have been canceled this week due to weather, understaffing, IT issues and passenger numbers
Spirit Airlines believes it will resume regular service early next week
Meanwhile, potential passengers have taken to Twitter to voice their frustrations and ask for refunds.
Twitter consumer ‘Bren’ said: ‘@SpiritAirlines hey ummmmmmm you canceled my flight 3 times. WHAT IS GOING ON??????’
Twitter consumer ‘TainoSpartacus’ said, “@SpiritAirlines should just fall back and name it a day. How the hell am I charged for a thing as we speak when I’m not even on one of their flights! Calling them is a nightmare! Always to maintain. This form of shit is unacceptable.
‘Cobey’ tweeted, ‘@SpiritAirlines Not sure why you can’t provide good customer support and reimburse me for a future flight which can more than be canceled. The last 4 days of this flight were canceled at 2 a.m. for a departure at 8 a.m. Now is not enough time. I have to make different preparations.
Sprit Airline customers affected by cancellations took to Twitter to tear up airline and ask for refunds
In previous interviews with reporters, Christie said the huge wave of cancellations was due to a “good storm” of operational points, as well as staffing shortages, IT issues, passenger numbers. and an unhealthy climate.
“We couldn’t access it,” Christie said, according to CNBC, and he estimated the possible cancellations were affecting tens of thousands of Spirit customers.
To alleviate worker shortages, the company pays double compensation to flight attendants who choose additional shifts and provides accommodations, flight credit, reimbursements, resort vouchers and meal vouchers to the flight. ‘business affected, as “justified by the personal circumstances of each guest,” ABC News reported.
But these coupons will not be enough.
Brenda Deleon told DailyMail.com that her family’s eight-day trip to Puerto Rico was to be extended by two days – at a cost of $ 1,000 – because of Spirit.
After receiving notification of the cancellation on Tuesday evening, Deleon tried to contact Spirit customer service, but was unable to contact anyone.
“I called the last night and was on hold for 42 minutes, but thought they were closed. This morning I went to the airport to talk to someone, but the Spirit kiosk was empty, ”she said.
Deleon called the 1-800 airline again on Wednesday and was able to book the family’s flights for Friday at 2:50 a.m. But, the household nevertheless confronted points with the accommodation.
“Our AirBnb was booked tonight, so we showed up for another residence for $ 478.41 and two days of car rental for $ 342.34,” she said.
‘[Spirit said] they will only reimburse half the cost of the trip, which is not an option as the prices of the various airlines have skyrocketed. We have to attend.