The first family vacation of an intensive care nurse since the pandemic spent in the “dirty Oldbury Airbnb”
A nurse claims to have spent her first family break since the coronavirus pandemic “cleaning up a dirty Airbnb”.
Melanie Scott, who worked in the intensive care unit at Royal Papworth Hospital in Cambridge throughout the Covid-19 crisis, booked a three-night stay in a “beautifully presented” four-bed townhouse In Oldbury with her sister and their children earlier this month.
But when she arrived she said she noticed the living room rug was “dirty” and the paint was “very chipped and tired”, not “sleek and contemporary” as promised.
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She said the kitchen backsplash, cabinet doors and sides were “sticky and in need of cleaning,” that there was “dried food encrusted in place mats” and “a used face mask. , lots of litter, and heavy dust “around one of the beds.
She also claimed to have emptied three buckets of “dirty water” after cleaning the kitchen floor.
Ms Scott messaged the host through the app to make them aware of the issues, adding that she needed to take an antihistamine as the dust “irritated her eyes and made them swell” and also “made her asthma worse”, leaving her ” asthmatic”.
She ended the message by explaining that she was “disappointed with the level of cleanliness, especially since there are cleaning costs”.
Ms Scott was assured that the property would be “fully cleaned” the next morning, with the issues attributed to “teething problems”.
“Coming home that night, the place had been vacuumed but the surfaces were still dusty and not wiped,” she told BlackCountryLive.
“The cabinet where the spare bedding was kept was full of trash from previous guests and my sister found a dusty, used sock on her windowsill.”
She continued, “This vacation has been such a treat for my sister and her children, and a chance for me to have a well-deserved time.
“Instead, we spent our time cleaning a room that promised ‘improved cleaning protocol’, it wasn’t even cleaned remotely. And sending the cleaner on the second day didn’t do much. to make things better.
“I think the level of dirt was just unacceptable, even more so during a global pandemic.
“We stayed there to visit Drayton Manor and Warwick Castle, places our father and late mum took us every year as children as we visited family friends in Tamworth – it was is why we didn’t leave sooner and put up with the house, because we were so keen to spend time together.
“As with many families, this is the first time we have seen each other in a year.”
Ms Scott said she contacted Airbnb upon her return, but was told she was exempt from the refund policy because she failed to notify the company within 24 hours of the issue.
However, she has since received a full refund.
An Airbnb spokesperson said: “We were disappointed to learn about this experience and refunded the guest.
“In the rare event that something doesn’t go as planned, we ask customers to contact us within 24 hours of registration and our community support team is available 24/7 to assist you. “