TikTok slams Airbnb after woman posts ‘nightmare’ hosting: ‘This is not acceptable’

A TikTok user feels “betrayed” by Airbnb after showing up at the house she booked that looks nothing like the advert.

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User @phoenruber said she found photos of what was purportedly a bed and breakfast on Airbnb and although she admitted the number of photos was ‘sparse’ there were a lot of five star ratings and criticism to reassure her. @phoenruber had also used Airbnb before, so she felt like she had no reason to doubt its authenticity.

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“Airbnb has betrayed my trust,” she wrote in the video.

Once there, however, the place looked nothing like what she had seen online. Instead, the living room was filled with random items, boxes and furniture, and the air conditioning and shower were broken.

“Someone is saving me from this nightmare,” she begged.

She also added that she paid to stay in Airbnb for 10 weeks. Commentators told @phoenruber that she should contact Airbnb and request a refund, but in a response @phoenruber admitted that she was “just going to suck it up” and wait the 10 weeks.

“This is not acceptable,” wrote one commentator.

“A hoarder nightmare,” said another. “Certainly not.”

“I’m worried about you,” someone commented.

Thankfully, in a follow-up TikTok, @phoenruber said she had “escaped the collector’s house” and moved into a hotel. Hoarding is a disorder that causes people to have persistent difficulty disposing of their possessions and can wreak serious havoc in someone’s life – emotional, physical, social, financial, and legal havoc. It is not clear whether this is a legitimate case of hoarding.

“I can never thank you enough for pushing me to stand up for myself,” she captioned the clip.

So far, @phoenruber says she hasn’t received a refund or much communication from Airbnb. The spot owner, however, seemed to understand why @phoenruber wanted to leave early.

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The TikTok post slams Airbnb after a woman posted her first “nightmare” hosting on In The Know.

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