TSB to launch pop-up banks in community centers after branch closures

TSB will launch a network of “pop-up” banks across the UK to help customers affected by branch closures.

The 43 sites will provide customers with help with banking needs such as making payments, getting help with products and services, and bereavement assistance.

The first 18 are launched this month, the others will follow by the summer. They will be located in community buildings such as libraries, town halls and town halls, community centers and municipal offices.

The move follows TSB’s decision to close around 80 branches last year and 160 this year, almost halving its branch network.

The bank introduced 100 mobile advisor roles to deliver the new service, saying most of the pop-up locations are in communities where it takes people more than 20 minutes to get to the nearest TSB branch.

TSB is also working with tech companies Diebold Nixdorf and Paysafe on a pilot program that will allow customers to use a digital platform to deposit money at select local stores or supermarkets. The program is being tested in Glasgow, Newcastle, Manchester, Liverpool and Birmingham.

He also participates in Community Access to Cash Pilots in Denny, Cambuslang and Hay-on-Wye.

Carol Anderson, Director of Branch Banking at TSB, said: “While we have seen a significant increase in the number of customers using digital banking services, we know that access to banking services and cash remains important for many. many clients and we are always on the lookout for innovative and inclusive ways to help them. .

“The pop-up service will support our customers in parts of the country where it takes longer to get to a branch. The pop-ups and future access to the treasury pilot will test the demand for these types of services, giving us a glimpse of what more we can do for clients in the future.

Scottish locations are:

  • Grantown on Spey
  • Dalkeith
  • Huntly
  • Kilbirnie
  • Berwick-Upon-Tweed
  • Anstruther
  • Montrose
  • Wick
  • Johnstone
  • Blairgowrie
  • Aberdeen, St Machar
  • Aberdeen, Mannofield
  • Hawick
  • Edinburgh, Corstorphine
  • Penicuik
  • Bath door
  • Bo’ness

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