Country Manager at Airbnb Velma Corcoran explains the Airbnb review system for host and guest to Clarence Ford.
Airbnb host Ross tells Clarence Ford that he feels the review process is unfair and therefore prefers hosting overseas guests over local guests. He describes how his rating dropped after receiving complaints from six local South Africans.
Country Manager at Airbnb Velma Corcoran joined Clarence Ford to detail how Airbnb rating works.
Corcoran believes the rating system is designed to be completely objective, as guest and host have the opportunity to rate each other.
The way the rating system is designed is to be absolutely fair to both host and guest.
Velma Corcoran, country manager at Airbnb
We recently introduced a mechanism where if a host feels there is a retaliatory review or a completely unfair review, they have the option to remove it.
Velma Corcoran, country manager at Airbnb
She says the reason the review system is so critical is because Airbnb has a clear, non-discriminatory policy, and hosts can also see guest reviews before receiving bookings.
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