A woman has gone viral after sharing her experience with a “dirty” Airbnb over the Thanksgiving holiday in a TikTok video.
the the video was uploaded by Yana Michellewhich goes by @yanaranx on TikTok, and has received over 361,000 views and 1,077 comments since November 27.
“Here’s why you should never book with AirBNB again in my opinion,” Michelle said in the video.
Michelle explained that she had booked a stayover for the Thanksgiving holiday and the moment after arriving at the Airbnb, she thought she had been “ripped off”.
“Everything in the description didn’t match and on top of that it was very clear that nothing was clean,” Michelle explained. “Not even the sheets. Everything stank first the hallways smelled of p**s and inside the Airbnb everything was filthy.”
Michelle then showed photos of the listing and compared them to what she saw when she arrived. She said the ottoman in the living room had a large stain, the TV remote was “nasty” and the labels on the buttons were peeling off and the TV was oddly tilted.
Michelle also said the patio furniture was not screwed down properly and claimed the shower was not cleaned before she arrived.
“It’s actually so dirty that the host accuses us of using the shower, which we didn’t do, but it was so dirty it looked like we used it,” a- she said in the video. “There’s also hair in the shower.”
Michelle then showed a photo of the kitchen that was advertised in the listing, but explained that when she opened the freezer she found a face mask and dirty silverware. She also said the bed in the room was broken and the sheets weren’t washed.
“So here we think the sheets are dirty but we can still clean them, we can use the washing machine,” Michelle said. “But when you open the dryer sheets, there are literally old lint that should have been thrown out of the dryer.”
In another video, Michelle explained her experience talking to customer service representatives about her stay.
In the caption of her original video, Michelle explained in the caption and comments that “Airbnb customer service is terrible, so might as well take a hotel instead.” In another video, Michelle mentioned that she paid over $427 for registration.
She also explained that it took a representative 72 hours to respond to her request. In a statement to Newsweekan Airbnb spokesperson said “the safety of our community, both online and offline, is our priority, and we have been working to provide support for this guest.”
Many users were split in the comments, with some saying they had similar experiences, but others said they thought Michelle was “dramatic”.
“For people who say it’s dramatic, Airbnb is an alternative to a hotel,” one user commented. “A hotel wouldn’t serve you like that, nor would an Airbnb host.”
“I have loved the Airbnbs I have stayed in. However, I ALWAYS read reviews and use a Superhost,” another user said.
“Hope you got your money back,” one comment read.
Yuriko Nakao/Getty Images
In New York, a woman claimed she was “catfished” by an Airbnb that touted gorgeous city views and a clean, open bedroom. But when she arrived she said she found she was inside a restaurant.
Desiree Baker posted her experience in a now-viral TikTok video that has over 11.5 million views. She said she was “excited to open the window, like, pull up the blinds and, like, let me see the view,” but when she rolled up the blind she realized she was in a restaurant.
“I can open this window, fully, join these people at their dinner, at their lunch,” she said in the video.
Baker showed a couple having dinner at a table right next to her window.
“How is this legal, you literally can’t make this up,” the caption read. “I can open the window and touch their table.”
Baker said she was offered a discount and received a statement from Airbnb saying they were “shocked” and were following up with the host.
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