This Airbnb was more aerial and less B&B.
A woman said her family members were devastated when they arrived at a house they had booked on Airbnb, only to find it was under construction.
Renee Menzies taken from TikTok last Wednesday, claiming his sister and 11 other family members traveled to the Australian resort town of Byron Bay to stay at Airbnb for a wedding, but found themselves stranded after realizing the listing was a scam.
Menzies criticized the vacation rental company for leaving his family in the lurch and for not promptly refunding them the money that was paid for the fraudulent accommodations.
“My family arrived today,” the ticked TikTokker said in her viral video, which recorded over 230,000 views. “A completely vacant house, in the middle of a massive renovation.”
Menzies’ clip featured footage showing the house had no floors and was awaiting the installation of a new oven and fridge. The walls of the property have also been partially painted.
The 12 guests arrived to find the Byron Bay home still under construction, with partially painted walls and no flooring.
Menzies said his family had booked the expensive property in the Australian resort town of Byron Bay.
The property was clearly not suitable for the stay, with guests being forced to shell out money for alternative and expensive last minute accommodation.
The oven, refrigerator and cupboard had not been installed inside the house and were left on a back patio.
In his caption, Menzies directed his anger at Airbnb, writing, “No warning, and when they called you for help, you accused them of lying, they didn’t help find another place to stay and haven’t refunded them.”
“You left 12 people and 3 children under 3 literally standing on the side of the road,” she raged again.
The clip quickly racked up hundreds of thousands of views – but Menzies claimed the company failed to adequately address her family’s concerns.
The next day she posted another clip, in which she said, “Hey @airbnb, still no communication from you after our family showed up to this yesterday. Left stranded on the side of the road, literally, with 3 toddlers and nowhere to go.
Menzies continued to post videos of her family’s ordeal on TikTok, saying it took days for the family to be reimbursed. They were eventually also reimbursed for the money they had to pay for alternative accommodation.
Menzies claims his viral TikToks forced the company to pay attention to his complaints.
The Post has contacted Airbnb for comment.
The vacation rental has provided a statement at Newsweek on Menzie’s messed up videos.
“We were disappointed to learn of this experience and have fully refunded the guest and provided rebooking assistance,” he said. “We have taken appropriate action on the host while we investigate further and have contacted the guest to provide further assistance. In the rare event that something does not go as planned upon arrival for a stay , our community support team is available 24/7 to help you.
Aibnb added, “Our team is very focused on ensuring that every stay is a positive experience for guests, hosts and the wider community. That’s why this year we’ve introduced AirCover for guests, the most comprehensive protection in travel, included free with every stay.
Comments are closed.