Airbnb Cleaner blames guests for not cleaning

There are a few known enemies in this world. Batman and the Joker. Taylor Swift and Kanye West. And Airbnb guests and housekeepers.

Customers are often frustrated with cleaning fees that tend to increase by $500.

A final showdown occurred when an Airbnb housekeeper arrived to find guests who were leaving late. At Regina (@thebabybestie) TikTok video now deletedwhich by Wednesday had been viewed more than 4.4 million times, she waited in her car for 45 minutes.

The Daily Dot reached out to @thebabybestie via a TikTok comment. Airbnb declined to comment for this article.

“I arrived at 10:05 a.m. to find guests still at the cabin. Happy to wait a few minutes. But…departure is at 10am,” the TikToker wrote in the video’s text overlay.

Eventually, a few minutes turned into 25. “No one answers, so I was told to go knock on the door. It’s so awkward,” Regina said as she started walking down the driveway to the cabin.

“Keep in mind that we often clean more than one cabin in a short time,” Regina explained. “They were in their pajamas and said they still had to pack.”

To help kill time, Regina gave viewers updates on her late-night guests and roasted them in the process. “10:33 a.m. first sign of movement,” she said.

At 10:40 a.m., guests began loading their cars. At 10:45 a.m., almost an hour after departure, they were finally gone. “Thank you for making me sit here for 45 minutes and wasting my baby’s nap,” she said.

The roast was just beginning. She went all over the house and commented on how they left. There were a few things out of the ordinary, like water left in the tub and trash cans moved next to the beds.

“You know it was a good time when there was a trash can next to where they slept,” Regina observed.

She made her way to the kitchen where she found two cups and two spoons in the sink. “I can’t wait to wash them,” Regina said.

Finally, she showed the dirt that had come off her cloth after cleaning the inside of the spa. “Yuck,” she said before ending her viral post with this: “Please be mindful of other people’s time. Thank you!”

Unfortunately for Regina, she didn’t get the answer she wanted. The majority of viewers saw her less as Regina the Poor Maid and more as Regina George from mean girls.

“10 a.m. is way too early. These Airbnbs must do 11 or 12 like hotels. I understand cleaning but no more help,” one user wrote.

“The audacity to complain about 3 spoons in the sink when you know DAMN BELL you charged these people $150 cleaning fee,” another person commented.

In June 2022, a Nerdwallet Analysis out of 1,000 bookings in 2022 or 2023 found the average cleaning fee for a one-night Airbnb stay was $75.

Following complaints from customers and even hosts, Airbnb deployed a switch in November that makes cleaning fees more transparent. Now users have the option to display in search results the total price, which includes all fees. Those who do not opt ​​in to this new feature will only see nightly rates.

Either way, many think Regina’s location and Airbnb’s cleaning fees are a problem.

“They left it very clean. Confused with your judgment of them? observed another.

Viewers were also upset that she showed up 5 minutes after payment. “You being there 5 minutes after they’re supposed to check out is ceazy,” one user commented.

Some think she’s done a good job running the business a way from Airbnb.

“Thank you for reminding me to NEVER stay at an Airbnb. Ughhhhh,” one commenter wrote.

Based on the comments, it’s clear that Regina’s video backfired. However, some users could understand why Regina was upset about the lateness of the guests.

“I agree with you, I used to clean vacation rentals/air bnbs and they all usually have the same 2am check-in, so that means you have to rush to get them all at 2 o’clock if someone is late. check out!” we wrote.

She also received sympathy from other cleaners: “Pro cleaner here! I feel you,” wrote one commenter. “Even being 15 minutes late can ruin the whole day! »