Cambridge is a town on the River Cam in the east of England. Known for being home to one of the best universities in the world, not to mention its magnificent architecture, it’s easy to see why millions of people from around the world descend on the city every year.
When you consider how many people visit Cambridge, they will all need a place to stay. That’s where you come in. If you have a property that you want to rent out to guests through Airbnb, you don’t have to do all the work yourself. There are concierge services that you can use to relieve yourself. Here are some of the main benefits you will get from using a concierge service in Cambridge.
Allows guests to ask questions
Some Airbnb properties may have complicated amenities that guests find difficult to use. Examples of these can be items such as fire features, a hot tub, or pool amenities. Understandably, it can be difficult to explain to guests how to use these features, especially through Airbnb’s messaging system.
The good news is that a concierge service can step in and take over. They can block guests from messaging you instead, showing them how to use features. Make sure your concierge service is thoroughly familiar with the amenities in your home and how to use them properly. If you take shortcuts, problems can quickly arise. You can use GuestReady which is a Airbnb Cambridge Management company. They specialize in Airbnb accommodation services in Cambridge.
Identify customer issues immediately
When it comes to customer issues, some may be more difficult than others. If there is a serious problem, customers will naturally want it fixed as quickly as possible. If you opt for a concierge service, they can identify any issues immediately, so they don’t negatively affect your client’s stay. Hosts should have a protocol in place that allows the concierge team member to handle specific issues without the host having to intervene.
The last thing you want is to be inundated with calls from guests with issues. Therefore, having a concierge team to manage them means you can focus on other areas of the business. make sure communicate effectively with the member of the concierge team, so that they know what is expected of them.
Prevent guests from sending messages after check-in
While managing guest messages is an integral part of being a host, there are things you can do to reduce the number of guests sending you messages and asking you questions. For example, having a concierge team means customers have someone to talk to and get answers to common questions. For example, many guests ask if there is a first aid kit available on the property.
Concierge teams are there to go over every detail of the property with guests. This should reduce the number of messages reaching you. Again, be sure to contact the concierge team before guests arrive. It may be beneficial to write down a few responses on paper that can be given to the janitorial team member. They can then refer to the page if they need help without having to call you.
Provides customers with a personalized experience
When customers arrive in Cambridge, they are sure to want Discover the main tourist attractions. But, they also appreciate having a thorough knowledge of what to see and what to avoid! That said, it’s important for your concierge team to know about local activities and restaurants. The team member should have readily available information on the city’s top tourist attractions that guests are sure to enjoy.
Providing this type of information to customers can improve their overall experience and make it more enjoyable. In fact, having such knowledge can make the difference between whether the guest leaves the host with a 5-star review or not!
Saves you time
One of the benefits of having a concierge team on your side is that they can take care of cleaning, turnarounds, laundry, and other day-to-day tasks. This means you don’t have to do them, which will certainly save you time. They can also sort out accidental breakages, maintenance, and repairs.
Plus, your concierge team are experts when it comes to Airbnb listings. This means they can use their expertise to list your property, as well as comply with Airbnb listing rules and regulations. While there may be a charge for these additional services, if using them saves you the hassle of having to travel to arrange a resolution, that’s a lifesaver!
24/7 support
Customers expect their host to be available 24 hours a day. Naturally, you have a life to lead and cannot be behind your screen 24/7! Fortunately, a good concierge service will provide round-the-clock assistance with an accessible team that can respond to guest concerns and questions quickly.
They will be the first point of contact for your guests and can help you respond quickly and appropriately to positive and negative questions. All reputable concierge teams will be polite, professional and treat your guests with respect. This means you won’t have guests leaving 1-star reviews! Knowing that you have a team in place to handle these issues should give you peace of mind and allow you to focus on other parts of the business.
Running an Airbnb business can test your stress and patience. Luckily, you can enlist the help of a concierge service to take care of the small details of guest management and accommodation. Before using a concierge service, be sure to set your expectations and let them know how you want them to interact with customers.
Working with a concierge service will ultimately give your guests the best possible experience. Over time, you will get brilliant ratings and reviews which will attract more and more customers. It’s a win-win when it comes to maintaining a profitable Airbnb business while generating more revenue.
Comments are closed.