South West Airlines committed to resuming normal activities Friday after thousands of flights were cancelled, and customers were stranded this week in what has been described as a “collapse” following a harsh winter across the country.
But with fewer than 50 flights canceled on Friday, many customers who have been forced to pay for unscheduled meals and hotel stays, and lost their luggage, may be wondering how the airline counts the compensate through refunds and refunds. If you are one of those customers who have experienced travel disruptions, Southwest has provided a landing page on their website to allow you to rebook your flight or request a refund for an unused ticket.
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All customers traveling until January 2, 2023 are permitted to rebook their flight in the same class of service or travel on hold without paying any additional charges. Offer is valid within 30 days of your original date of travel between originating city pairs as per South West lodging procedures. The company said available inventory is limited during the holidays.
If your flight was canceled or significantly delayed between the dates of December 24, 2022 and January 2, 2023, you can complete and submit a form to request a refund for your unused ticket. Customers only need to complete the form once for all travelers in their booking.
For anyone who has lost luggage, Southwest says it is working to resolve the situation as quickly as possible. The company has provided a form that customers can complete to expedite consolidation with their assets.
In addition, Southwest reimburses hotel stays, other airfare, rental cars, meals and other expenses incurred due to travel disruptions. Any customer who was affected by a flight cancellation or long delay between December 24, 2022 and January 2, 2023 can submit receipts to Email us on Southwest.com. The Email Us link takes you to a support page where you can click on Complaint, then select Theft, choose Cancellation, and follow the Next prompt to submit a description of what happened and file complaints. expense receipts for review.
The company is committed to honor “reasonable requests” for refunds for meals, accommodation and alternative transportation.
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“We know that even our deepest apologies – to our customers, employees and all those affected by this disruption – go no further,” southwest said in a report.
“We have a lot of work ahead of us, including investing in new solutions to manage large-scale disruptions,” the airline added. “We aim to serve our customers and employees with our legendary levels of Southwestern hospitality and reliability very soon.”
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