Southwest Airlines, which has angered customers with thousands of holiday flight cancellations, is offering 25,000 frequent flyer points to travelers who have been hit by the epic meltdown.
Southwest CEO Bob Jordan wrote in a letter to affected travelers that the 25,000 points are worth more than $300, will never expire, and will not result in a blackout date, according to Zach Griff of The Points. Guy, who post an image of the offer on Twitter.
Southwest said in an email that it was providing 25,000 points to people whose flights were canceled or delayed more than three hours between Dec. 24 and Jan. 2. The airline said it will award 25,000 points for every flyer paid for and tagged on their booking.
The offer comes after the Dallas-based carrier canceled thousands of flights every day during the week between Christmas and January 1, disrupting passengers’ holiday travel plans. The airline blamed winter conditions for the flight disruptions, but other airlines that experienced weather-related problems quickly recovered, US Transportation Secretary Pete Buttigieg insisted in a Dec. 29 statement. letter to the airline.
Southwest is “really paying for the collapse,” Griff noted on Twitter, adding that he also received a $39 refund, a $149 refund and a $250 travel voucher from the airline for a flight cancellation. flight to Hawaii during the holidays.
Wow, @SouthwestAir really pays for the collapse. I just received an apology email signed by CEO Bob Jordan with 25,000 Rapid Rewards points (per person), worth $300 + This is in addition to the $39 refund, $149 refund $ and the $250 travel voucher that I have already received. pic.twitter.com/0dbjCxoM0M
— Zach Griff (@_ZachGriff) January 3, 2023
Jordan called the offer of 25,000 frequent flyer points a “goodwill gesture”.
“I know that no excuse can undo your experience,” Jordan wrote in the letter. “For those who have requested refunds, refunds and/or are waiting to find their lost bag(s), these processes are being handled with great urgency and we appreciate your patience.”
Frequent flyer points are offered to travelers from the South West whose flights were interrupted between December 24 and January 2, according to at the Wall Street Journal.
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